You can report a claim 24/7

Motor Insurance Claims

Telephone: 0345 0920700
Fax: 01732 747101
E Mail:
Text: CLAIM to 83118

Windscreen: 0345 092 0703

To report a claim online, please click here

Prospect Legal Ltd T/A Haven Claims are the UK claims handling team for Haven Insurance.
From first notification of loss to the settlement of the largest and most complex personal injury cases, Haven Claims handlers deal with all aspects of motor claims whilst providing a bespoke first class service for the specific needs of our policyholders. 


  • Repair of your vehicle through the managed repair network guarantees the quality of your repair.

  • Network of solicitors to help you recover uninsured losses in the event you have a non-fault accident.

  • Provide replacement hire vehicles in non-fault accidents, subject to availability.

  • Claims Inspectors act immediately to protect your policy from excessive costs.

Household Claims

Household claims team: 0330 331 0747

Home emergency cover provider (ARAG): 0330 331 0748

*To discuss your policy, payments or to make an amendment to your details please contact your agent directly. 

What to do in the event of an accident

If you are involved in an accident you must always:

  1. Get into a safe position before you start exchanging details, i.e. away from the risk of other traffic.

  2. Never admit liability at the scene of the accident.

  3. Exchange names, addresses and phone numbers with everyone involved.

  4. Exchange registration numbers & make/model of vehicle.

  5. Take pictures of the vehicles, the registration number of the vehicles and any passengers.

  6. If safe to do so also try to take pictures of the accident scene.

  7. If there are any witnesses get their names, mobile number and their address.

  8. If any party is injured, notify the police at the scene of the accident.

It is vital that you report any incident to our claims team within 24 hours.