Privacy & Cookie Policy

Privacy & Cookie Policy

Haven Insurance Company Limited (“Haven”) is authorised and regulated by the Gibraltar Financial Services Commission, and is registered in Gibraltar (Company Number 85914). Haven’s registered office is located at No 1 Grand Ocean Plaza, Ocean Village, Gibraltar.

 Haven are committed to ensuring that your privacy is protected. Should we ever ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the requirements of the Data Protection Act 1998 and the Gibraltar Data Protection Act 2004. Haven is registered for the purpose of processing personal data; Registration Number DP006185.

What information do we collect?

 We do not collect any personal data on this website, however when somebody takes out a policy which we underwrite, we do hold personal data about them. This includes:

  • Personal information obtained by one of our specialist brokers during the provision of a quote, such as name, address, date of birth;
  • Demographic information such as postcode, preferences and interests;
  • Other information relevant to the provision of insurance products.

How we use your information

Some of the information we hold about you may be sensitive, such as claim or conviction history, we will treat this information in the strictest confidence and not use it except for the specific purpose for which you provide it.

All insurers pass information to the Claims and Underwriting Exchange Register, run by Insurance Database Services Ltd and the Motor Insurance Anti-Fraud and Theft Register, run by the Association of British Insurers. When we handle your request for insurance, upon renewal, or when we receive notification of an event or a claim, we may search these databases to help us check the information provided and to prevent fraudulent claims.  

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering. Further details explaining how information held by fraud prevention agencies may be used can be obtained by contacting us at info@haven.gi.

We also share information with the Motor Insurance Database (MID) managed by the Motor Insurers’ Bureau (MIB). MID and the data stored on it may be used by certain statutory and/or authorised bodies including the Police, the DVLA, the DVANI, the Insurance Fraud Bureau and other bodies permitted by law for purposes not limited but including:

  • Electronic Licensing;
  • Continuous Insurance Enforcement;
  • Law enforcement (prevention, detection, apprehension and or prosecution of offenders);
  • The provision of government services and or other services aimed at reducing the level and incidence of uninsured driving.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

For more information please visit  www.aboutcookies.org or www.allaboutcookies.org.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies.[V3] 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

If you have any questions or concerns about our collection, use or disclosure of your personal information, please email info@haven.gi or write to us at:

Customer Relations
Haven Insurance
No.1 Grand Ocean Plaza
Ocean Village
Gibraltar